Dispute Resolution Policy

Dispute Resolution Policy Haven International Limited

Effective date: August 1, 2026  ·  Last updated: August 1, 2026  ·  Version 1.0

1. Overview

Haven aims to resolve all disputes quickly and fairly. This policy explains the process for resolving disputes between users and Haven, and between users on the platform.

2. Disputes Between Users and Haven

If you have a dispute with Haven:

• Step 1 — Contact Haven: Email support@youfoundhaven.com with full details of your dispute. Haven will attempt to resolve the dispute within 30 days.
• Step 2 — Escalation: If the dispute is not resolved within 30 days, either party may escalate to formal arbitration.
• Step 3 — Arbitration: Disputes will be referred to binding arbitration in Lagos, Nigeria under the Arbitration and Conciliation Act of Nigeria. The arbitrator's decision is final and binding.
• Step 4 — Court: If arbitration fails or is not applicable, disputes will be resolved in the Lagos State High Court.

3. Disputes Between Users

For disputes between users on Haven's platform (for example, between a client and Haven's service team, or between a student and an instructor):

• Both parties should first attempt to resolve the dispute directly
• If direct resolution fails, either party may escalate to Haven by emailing support@youfoundhaven.com
• Haven will investigate and mediate the dispute
• Haven's decision on user-to-user disputes is final within the Haven platform

4. Payment Disputes

If a client disputes a payment for a service, Haven will freeze the payment while investigating. Haven will review evidence from both parties and make a decision within 14 business days. Frozen payments are released to the appropriate party after Haven's decision.

5. Governing Law

All disputes are governed by the laws of the Federal Republic of Nigeria. Nothing in this policy limits any rights you may have under the mandatory consumer protection laws of your country.

6. Contact

To initiate a dispute: support@youfoundhaven.com