Terms of Service

Terms of Service Haven International Limited

Effective date: August 1, 2026  ·  Last updated: August 1, 2026  ·  Version 1.0

These Terms of Service ("Terms") govern your access to and use of Haven's platform at youfoundhaven.com, operated by Haven International Limited ("Haven", "we", "us", or "our").

By creating an account or using Haven, you agree to these Terms. If you do not agree, do not use Haven.

1. Acceptance of Terms

By accessing or using Haven, you confirm that you have read, understood, and agree to be bound by these Terms of Service and all policies linked within them, including Haven's Privacy Policy, Cookie Policy, and Acceptable Use Policy.

If you are using Haven on behalf of a company or organisation, you confirm that you have the authority to bind that entity to these Terms.

2. Definitions

• "Haven" refers to Haven International Limited, its platform, website, and associated services.
• "Platform" refers to Haven's website at youfoundhaven.com and any related applications.
• "User" refers to any person who creates an account on Haven.
• "Client" refers to a user who commissions work or services through Haven.
• "Student" refers to a user who enrols in and takes courses on Haven's Academy.
• "Instructor" refers to an independent contractor who creates and teaches courses on Haven's Academy.
• "Partner" refers to a company or organisation that enters a formal partnership with Haven.
• "Content" refers to any material uploaded, created, or shared on Haven including courses, videos, documents, posts, and reviews.
• "Services" refers to the work or deliverables commissioned by clients through Haven.

3. Eligibility

To use Haven, you must:

• Be at least 13 years old
• Have the legal capacity to enter into a binding agreement in your jurisdiction
• Not be prohibited from using Haven under applicable law
• Not have had a previous Haven account terminated for violating these Terms

Users aged 13 to 17 may use Haven subject to additional protections outlined in our Minor's Privacy Policy. Haven recommends that users under 18 review these Terms with a parent or guardian.

4. Accounts and Registration

4.1 Creating an Account

To access Haven's full features, you must register for an account. When registering, you agree to provide accurate, complete, and current information including your real name, email address, and phone number.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify Haven immediately at support@youfoundhaven.com if you suspect unauthorised access to your account. Haven is not liable for any loss resulting from unauthorised use of your account.

4.3 One Account Per Person

Each person may create one Haven account. Creating multiple accounts to circumvent a suspension or ban is a violation of these Terms and will result in permanent termination of all associated accounts.

4.4 Account Transferability

Haven accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any account rights to another person.

4.5 Multiple Roles

A single Haven account can hold multiple roles simultaneously. You may be a student, instructor, client, and partner all at once within the same account. Each role has its own specific terms outlined in Sections 6 through 9.

5. User Roles

Haven serves four distinct user roles. Each role has specific rights, responsibilities, and terms that apply in addition to these general Terms of Service:

• Clients — commission work and services through Haven. See Section 6 and the Client Agreement.
• Students — enrol in and complete courses on Haven's Academy. See Section 7 and the Student Agreement.
• Instructors — create and teach courses on Haven's Academy as independent contractors. See Section 8 and the Instructor Agreement.
• Partners — enter formal partnerships with Haven through a separate signed agreement. See Section 9 and the Partner Agreement.

6. Clients

6.1 Commissioning Services

When a client commissions work through Haven, they are entering into a service agreement with Haven International Limited directly. Haven manages delivery of the service through its team and contractors.

6.2 Payment

Clients pay Haven directly for all services. Payment is processed through Paystack or Stripe depending on the client's location. Haven does not charge additional fees on top of payment processor fees.

6.3 Delivery and Quality

Haven is committed to delivering services to the standard agreed in the project brief. If a client is not satisfied with the work delivered, Haven will review the situation and work toward a fair resolution in line with the Refund and Cancellation Policy.

6.4 Client Responsibilities

• Provide clear, accurate, and complete project briefs
• Respond to Haven's requests for information or feedback in a timely manner
• Not request work that violates any law or Haven's policies
• Pay for services in full before work commences unless otherwise agreed

7. Students

7.1 Course Enrolment

Students may enrol in courses on Haven's Academy by purchasing access through the platform. Course access is personal and non-transferable.

7.2 Course Access

Upon successful payment, students receive access to their enrolled course for the duration specified at the time of purchase. Haven aims to maintain course availability but does not guarantee permanent access.

7.3 Refunds

Students may request a full refund within 30 days of purchase, provided they have watched less than 30% of the course. See the Course Refund Policy for full details.

7.4 Course Content Usage

Course materials are for personal educational use only. Students may not share, reproduce, distribute, or resell any course content in any form. Violation of this rule will result in immediate account termination and may result in legal action.

7.5 Certificates

Students who complete a course and meet the requirements will receive a Haven certificate. Certificates are issued per the Certificate and Credential Policy.

7.6 Earn as You Learn

Haven's Earn as You Learn programme allows eligible students to earn rewards based on learning activity. Programme terms are governed by the Earnings and Payouts Policy.

8. Instructors

8.1 Independent Contractor Status

Instructors on Haven are independent contractors, not employees of Haven International Limited. Haven does not control how instructors teach, only that content meets Haven's quality and content standards.

8.2 Instructor Approval

All instructors must apply to teach on Haven and be approved before publishing courses. Haven reserves the right to reject or remove any instructor application at its discretion. See the Instructor Vetting and Approval Policy.

8.3 Course Content Ownership

Instructors retain ownership of the course content they create. By publishing a course on Haven, instructors grant Haven a non-exclusive licence to host, display, market, and distribute the course on the platform. Haven may use short clips or previews of instructor courses for marketing purposes. See the Shared Content Ownership Policy for full details.

8.4 Revenue Share

Haven and instructors share revenue from course sales. The exact percentage split depends on the instructor's subscription plan. Full details are in the Earnings and Payouts Policy.

8.5 Payouts

Instructor earnings are paid out once a month, after the 30-day student refund window has passed. This protects both Haven and instructors from situations where earnings are paid out before a refund is processed.

8.6 Course Continuation After Departure

If an instructor leaves Haven, their published courses remain on the platform and continue to be available to enrolled and future students. Haven continues to pay the instructor their agreed revenue share on any future sales. Instructors who wish to remove their courses upon departure must notify Haven in writing at hello@youfoundhaven.com and give 90 days notice to allow enrolled students to complete their courses.

8.7 Instructor Responsibilities

• Ensure all course content is accurate, original, and does not infringe any third-party rights
• Not plagiarise or reproduce content from other instructors or platforms
• Keep course content up to date and relevant
• Respond to student questions and feedback in a timely manner
• Not use Haven's platform to promote competing platforms or direct students away from Haven

8.8 Instructor Liability

Instructors are solely responsible for the accuracy and quality of their course content. If a student suffers harm as a result of incorrect information taught in a course, the instructor bears full responsibility. Haven will remove the course immediately upon notification but is not financially liable for instructor content.

9. Partners

Companies and organisations wishing to partner with Haven must complete Haven's partner application process and sign a formal Partner Agreement. The Partner Agreement governs the specific terms of each partnership and takes precedence over these general Terms where there is a conflict.

Partner applications are reviewed under Haven's Partner Vetting and Approval Policy. Haven reserves the right to reject any partner application at its sole discretion.

10. Payments and Fees

10.1 Payment Processing

All payments on Haven are processed through Paystack (for Nigerian and African users) or Stripe (for international users). By making a payment on Haven, you agree to the terms of the applicable payment processor.

10.2 Currencies

Haven accepts payment in any currency supported by Paystack and Stripe. Your bank or card provider may apply conversion fees for payments in foreign currencies. Haven is not responsible for these fees.

10.3 No Extra Fees

Haven does not charge additional platform fees on top of the prices displayed. Paystack and Stripe apply their own standard transaction fees which are absorbed by Haven and not passed on to users.

10.4 Payment History

Haven stores your transaction history including amounts paid and dates. Full payment credentials including card numbers and bank details are handled exclusively by Paystack and Stripe and are never stored by Haven.

10.5 Failed Payments

If a payment fails, your order or enrolment will not be processed. Haven is not responsible for failed payments caused by issues with your bank, card, or payment processor.

11. Refunds and Cancellations

11.1 Course Refunds

Students may request a full refund within 30 days of purchasing a course, provided they have watched less than 30% of the course content. Refund requests must be submitted to support@youfoundhaven.com. See the Course Refund Policy for full details.

11.2 Service Refunds

Clients may receive a full refund if work has not yet started. If work has started but is not yet complete, a partial refund may be issued based on the proportion of work completed. Refund disputes are handled case by case. See the Refund and Cancellation Policy for full details.

11.3 Subscription Cancellations

Subscription plans may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused portions of a subscription period unless required by applicable law. See the Subscription and Membership Policy for full details.

11.4 Payment Disputes

If a client disputes a payment, Haven will freeze the payment while investigating. Haven will review evidence from both parties and make a decision. Haven's decision on payment disputes is final unless successfully appealed through the Dispute Resolution Policy.

12. Content and Intellectual Property

12.1 Haven's Intellectual Property

Haven International Limited owns all rights to the Haven name, logo, platform design, brand assets, and proprietary technology. Haven's brand is protected under Nigerian law. You may not use Haven's name, logo, or brand assets without prior written permission.

12.2 User Content

You retain ownership of any content you create and upload to Haven. By uploading content, you grant Haven a non-exclusive, worldwide, royalty-free licence to host, display, and distribute your content on the platform for the purpose of delivering Haven's services.

12.3 Content Standards

All content uploaded to Haven must:

• Be original or properly licensed
• Not infringe any third-party intellectual property rights
• Not contain illegal, harmful, hateful, or offensive material
• Comply with Haven's Acceptable Use Policy and Community Guidelines

12.4 Copyright Infringement

Haven takes copyright infringement seriously. If you believe your content has been used on Haven without authorisation, submit a report to support@youfoundhaven.com following the process in our Copyright Infringement Policy.

12.5 AI-Generated Content

The use of AI tools to create content on Haven is permitted subject to the AI Usage Policy. All AI-generated content must be disclosed and must meet the same standards as human-created content.

13. Community and Acceptable Use

13.1 Community Standards

Haven maintains a community space for users to connect, discuss, and collaborate. All community activity is governed by the Community Guidelines. Haven manually reviews all community posts before they are published.

13.2 Prohibited Behaviour

The following are strictly prohibited on Haven:

• Hate speech, discrimination, or harassment of any kind
• Adult, sexual, or explicit content
• Spam, fake accounts, or impersonation
• Illegal content of any kind
• Plagiarised or stolen content
• Attempts to hack, disrupt, or damage Haven's platform
• Using Haven to promote competing platforms or services
• Collecting other users' data without their consent

13.3 Enforcement

Violations of community standards are handled progressively: first a warning, then a temporary ban, then a permanent ban. Haven reserves the right to skip steps and permanently ban users immediately for severe violations including fraud, illegal activity, or serious harassment.

14. Account Suspension and Termination

14.1 Grounds for Termination

Haven may suspend or permanently terminate your account if you:

• Violate these Terms of Service or any Haven policy
• Engage in fraud, scamming, or deceptive behaviour
• Harass or abuse other users or Haven's team
• Upload illegal or stolen content
• Create multiple accounts to circumvent a ban
• Engage in any activity that damages Haven or its users

14.2 Effect of Termination

Upon account termination:

• Your access to Haven's platform is revoked immediately
• Any pending earnings are frozen for 30 days pending fraud review. If no fraud is found, earnings are paid out after the 30-day period
• Your personal data is handled in line with our Privacy Policy and Data Deletion Policy
• Course content created by instructors may remain on the platform per Section 8.6

14.3 Appeals

If you believe your account was suspended or terminated in error, you may appeal within 30 days by contacting support@youfoundhaven.com with your account details and the reason for your appeal. Haven will review appeals and respond within 14 days.

14.4 Voluntary Termination

You may close your Haven account at any time from your account settings or by contacting support@youfoundhaven.com. Upon voluntary closure, your data is retained for 30 days before permanent deletion per our Data Deletion Policy.

15. Limitation of Liability

15.1 Haven's Liability

To the fullest extent permitted by Nigerian law and applicable international law, Haven International Limited is not liable for:

• Any indirect, incidental, or consequential loss arising from your use of Haven
• Loss of data, earnings, or business opportunities resulting from platform downtime or technical issues
• The actions, content, or conduct of other users on the platform
• The accuracy or quality of content created by instructors or other users
• Any loss resulting from your failure to keep your account credentials secure

15.2 Service Disputes

Haven acts as a platform and intermediary for services delivered by Haven's team. Where a dispute arises about the quality of a service, Haven will investigate and mediate but is not financially liable beyond the refund terms outlined in Section 11.

15.3 Maximum Liability

Where Haven is found to be liable, Haven's maximum liability to you is limited to the total amount you paid to Haven in the 12 months preceding the claim.

16. Platform Availability

Haven aims to maintain high availability of its platform at all times. However, Haven does not guarantee uninterrupted access and is not liable for downtime caused by maintenance, technical issues, third-party service failures, or circumstances outside Haven's reasonable control.

Haven will endeavour to notify users of planned maintenance in advance where possible.

In the event that Haven decides to shut down the platform permanently, Haven will provide users with at least 30 days notice and allow students to download their course materials before the platform closes. See the Platform Continuity and Shutdown Policy for full details.

17. Dispute Resolution

If a dispute arises between you and Haven that cannot be resolved through Haven's standard support process, the following process applies:

• Step 1 — Direct resolution: Contact Haven at support@youfoundhaven.com. Haven will attempt to resolve the dispute within 30 days.
• Step 2 — Arbitration: If direct resolution fails, the dispute will be referred to binding arbitration in Lagos, Nigeria under the Arbitration and Conciliation Act of Nigeria.
• Step 3 — Court: If arbitration fails or is not applicable, disputes will be resolved in the Lagos State High Court.

See the Dispute Resolution Policy for full details on the process.

18. Governing Law

These Terms of Service are governed by the laws of the Federal Republic of Nigeria. Haven complies with applicable international regulations including GDPR for EU users and UK GDPR for UK users where relevant.

Nothing in these Terms limits any rights you may have under the mandatory consumer protection laws of your country.

19. Changes to These Terms

Haven may update these Terms of Service from time to time. When we make significant changes, we will notify you by email before the changes take effect. Continued use of Haven after changes are published means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using Haven and may close your account.

20. Contact Us

For any questions or concerns about these Terms of Service:

• General enquiries: hello@youfoundhaven.com
• Support: support@youfoundhaven.com
• Legal: privacy@youfoundhaven.com
• Post: Haven International Limited, Block 271, Flat 2, Zone F, Iba Housing Estate, Ojo, Lagos, Nigeria