Email & Marketing Communications Policy

Email & Marketing Communications Policy Haven International Limited

Effective date: August 1, 2026  ·  Last updated: August 1, 2026  ·  Version 1.0

1. Types of Emails Haven Sends

Haven sends two types of emails:

Transactional emails (cannot be opted out of while your account is active):

• Account creation and verification emails
• Password reset emails
• Course purchase receipts and enrolment confirmations
• Payment and payout notifications
• Account security alerts
• Data breach notifications
• Legal and policy update notifications

Marketing emails (can be opted out of at any time):

• Haven newsletters
• New course announcements
• Promotional offers and discounts
• Platform updates and new feature announcements
• Community highlights

2. How to Opt Out of Marketing Emails

You can opt out of marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any Haven marketing email
• Updating your email preferences in your Haven account settings
• Emailing privacy@youfoundhaven.com to request removal from marketing communications

Opt-out requests are processed within 10 business days. You will continue to receive transactional emails regardless of your marketing email preference.

3. Email Delivery

Haven uses Mailchimp to send newsletters and marketing emails. By subscribing to Haven's newsletter, you agree to Mailchimp's terms of service. Mailchimp's privacy policy is available at mailchimp.com/legal/privacy.

4. Email Frequency

Haven aims to send marketing emails no more than twice per week. The frequency may vary during promotional periods or major platform announcements.

5. Contact

For email preference questions: privacy@youfoundhaven.com