Content Moderation Policy

Content Moderation Policy Haven International Limited

Effective date: August 1, 2026  ·  Last updated: August 1, 2026  ·  Version 1.0

1. Overview

Haven manually reviews all community posts before they are published. Course content submitted by instructors is also reviewed before being made available to students. This policy explains how Haven's moderation process works.

2. Community Post Moderation

All community posts are reviewed by Haven's team before publication. Haven aims to review posts within 24 hours of submission. Posts that comply with Haven's Community Guidelines will be approved and published. Posts that violate the guidelines will be rejected.

Where a post contains both acceptable and unacceptable content, Haven may edit the post to remove the violation rather than rejecting it entirely, at Haven's discretion.

3. Course Content Moderation

Instructor courses are reviewed before being published on Haven's Academy. Haven reviews:

• Course title and description for accuracy and compliance
• Course content for quality, accuracy, and compliance with Haven's policies
• Course materials for copyright infringement
• Instructor credentials where relevant to the course subject

Courses that pass review are published. Courses that fail review are returned to the instructor with feedback.

4. Content Removal

Haven may remove any content from the platform at any time if it:

• Violates Haven's Acceptable Use Policy or Community Guidelines
• Infringes third-party intellectual property rights
• Contains illegal material
• Is reported by users and found to violate Haven's policies upon review
• Is inaccurate or misleading in a way that could harm users

Haven will notify the content creator when content is removed and give a reason for the removal where possible.

5. Appeals

If you believe your content was removed incorrectly, you may appeal within 30 days by emailing support@youfoundhaven.com with your account details and the reason for your appeal. Haven will respond within 14 days.

6. Reporting Content

To report content that violates Haven's policies, email support@youfoundhaven.com with a description of the content and why you believe it violates Haven's policies.

7. Contact

For moderation questions: support@youfoundhaven.com