Legal & Policies

Sets out the rules that apply to all Haven promotional codes, discount offers, and special campaigns. Read this before using a promotional code to understand the terms and limitations.

Explains how Haven's referral program works, how rewards are earned, and what is prohibited. Read this before sharing your referral link to understand the rules and what you will earn.

Explains Haven's points system, how points are earned through platform activity, and how they can be redeemed. Read this to understand how to make the most of Haven's loyalty programme.

Explains the technical and organisational measures Haven has in place to protect the platform and user data. Read this to understand how Haven keeps your account safe and what you can do to protect yourself.

Explains the additional protections Haven applies to users under 18, including full COPPA 2026 compliance. Read this if you are under 18, or if you are a parent or guardian of a younger Haven user.

Explains what emails Haven sends, how often, and how to opt out of marketing communications at any time. Read this if you want to control which emails you receive from Haven.

Explains how to report security vulnerabilities in Haven's platform and how Haven rewards valid reports with Haven credits. Read this before submitting a security report to understand the scope, rules, and reward structure.

Explains the step-by-step process Haven follows to resolve disputes between users and Haven, and between users on the platform. Read this if you have a complaint or disagreement that Haven's standard support process has not resolved.

Explains how Haven certificates are issued, what they represent, and how employers can verify them. Read this to understand what completing a Haven course certifies and how to use your certificate.

Explains how Haven's points system and leaderboard work, how points are earned, and what constitutes abuse of the system. Read this to understand the rules before competing on Haven's leaderboard.

Explains what you agree to when you first create a Haven account and select your role on the platform. Read this to understand your commitments from the moment you join Haven.

Sets out additional terms that apply specifically to users of Haven's iOS and Android mobile applications. Read this if you use or plan to use Haven on a mobile device.